Warranty & Support
Warranty Support for Installed Playground Projects
Zhenghan supports commercial indoor playground and trampoline park customers with clear warranty terms, spare parts planning, installation guidance, and after-sales service for long-term operation.
2 Years
Metal Structure Reference
1 Year
Soft Parts & Components
Spare
Parts Planning Support
After
Sales Technical Support
Warranty Policy
Clear warranty terms help operators plan long-term maintenance.
Zhenghan provides warranty support for installed playground equipment according to product category, material type, installation conditions, and published specifications.
Warranty support focuses on defects in materials or workmanship under normal use and proper installation. Freight, labor, misuse, normal wear, and unauthorized modification are usually handled separately.
Warranty Coverage
Warranty periods by equipment category
Steel Structure & Hardware
Reference warranty for galvanized steel pipes, metal supports, clamps, nuts, washers, and selected structural hardware against structural failure.
LLDPE & Fiberglass Parts
Reference warranty for selected plastic or fiberglass parts against deterioration that makes them unfit for normal play use.
PVC, Cushions & Sponge Items
Reference warranty for platforms, themed panels, soft wall cushions, stair pads, ball pit fences, flooring mats, and related soft parts.
Auxiliary Park Equipment
Reference warranty for trampoline-related equipment such as safety nets, PVC pipes, webbing, clamps, and nylon strings.
Electrical Components
Reference warranty for selected motors, air blowers, compressors, gearboxes, buttons, and electronic components based on product category.
Confirm Before Order
Final warranty terms should be confirmed according to your quotation, product list, installation method, and project country.
Spare Parts
Spare parts make operation and maintenance easier.
Turnkey playground projects can include a planned spare parts package. These parts help operators handle daily maintenance, reduce downtime, and keep the playground running more smoothly.
Included Spare Parts
A reasonable quantity of common spare parts can be packed with the playground shipment.
Maintenance Guidance
Customers should follow installation and maintenance manuals for safer long-term use.
Storage Reminder
Spare parts should be stored safely and kept dry, clean, and easy to identify.
Replacement Support
Our team can help identify parts and suggest replacement options when maintenance is needed.
Support Process
How warranty and after-sales support works
Contact Support
Send project name, order details, photos, and a clear problem description.
Review Issue
Our team checks whether the issue relates to materials, workmanship, installation, or use.
Confirm Solution
We suggest repair guidance, replacement parts, or other practical next steps.
Prepare Parts
When applicable, parts can be prepared for self-installation or local maintenance.
Follow Up
We provide technical advice to help customers complete the repair or replacement.
Support Process
How warranty and after-sales support works
Use & Installation Conditions
Warranty may not cover misuse, abuse, unauthorized modification, improper installation, poor maintenance, cosmetic wear, or normal wear and tear from daily operation.
Freight & Labor
Warranty support may not include freight, customs fees, labor cost, removal, or reinstallation cost unless specifically agreed in the project contract.
- Warranty terms should be confirmed before final order approval.
- Keep manuals, project documents, photos, and order records for future service.
- Proper installation and maintenance are important for warranty support.
- Spare parts planning helps operators reduce maintenance downtime.
Need Warranty or Spare Parts Support?
Send your project details, photos, issue description, and required parts. Zhenghan will help review the situation and suggest practical after-sales support.
