Frequently Asked Questions
Find quick answers about custom playground design, safety standards, shipping, installation, payment, warranty, and factory visits.
FAQ Center
Answers before you start your playground project
Design
Custom layout, colors, themes, and project planning questions.
Safety
Materials, standards, certifications, and quality control details.
Order
Payment, production, delivery time, and shipping terms.
Support
Installation, warranty, maintenance, and factory visit information.
Project & Design
Q1.What services does ZhengHan provide?
ZhengHan provides a one-stop solution for commercial indoor play projects, including custom design, product manufacturing, safety-focused materials, shipping support, installation guidance, and after-sales service.
Q2.Can I choose the color and theme of the equipment?
Yes. We can customize color combinations, theme style, layout, brand elements, and attraction mix according to your venue and business goals.
Q3.How long does a custom design take?
A preliminary custom layout is usually completed within 3 working days, depending on project size, venue information, and required attractions.
Safety & Materials
Q4.Is ZhengHan playground equipment safe?
Safety is our top priority. Our equipment is manufactured with certified materials and can be designed according to ASTM and EN safety requirements for commercial use.
Q5.What certifications can you provide?
Common references include ASTM F1918, EN 1176, ISO9001, and related material test reports. Specific documentation depends on the project country and product category.
Order & Shipping
Q6.How do I place an order?
- Confirm design and quotation
- Sign contract and arrange deposit
- Production begins
- Pay balance before shipment
- Equipment is packed, loaded, and shipped
Q7.Can you arrange shipping?
Yes. We can support global shipping to your nearest sea port or directly to your destination, depending on project needs and trade terms.
Q8.What are your trade terms and payment options?
Common trade terms include EXW, FOB, CFR, CIF, and DDP. Payment methods may include T/T, Alibaba Trade Assurance, L/C for larger orders, Western Union, PayPal, credit card, or cash for sample orders.
Installation & Warranty
Q9.Do you offer installation?
Yes. We can provide full installation by trained professionals or remote support for local contractors, including detailed drawings, labels, and guidance.
Q10.What warranty and maintenance support do you offer?
ZhengHan products include project-based warranty support. If a manufacturing defect occurs during normal use and maintenance, we help replace defective parts according to the warranty policy.
Factory Visit
Q11.Can I visit your factory?
Yes. Factory visits are welcome by appointment. We can also arrange pickup from the airport or train station when needed.
Q12.Where is your factory located?
Our production facility is located in Wenzhou, Zhejiang Province, China. The nearest airport is Wenzhou Longwan International Airport.
Order Process
From question to confirmed playground project
Send Details
Share floor plan, venue size, target age group, and destination country.
Get Advice
Our team recommends layout, attraction mix, materials, and safety details.
Confirm Quote
Review design, product list, shipping method, installation, and payment terms.
Production
Equipment is manufactured, inspected, labeled, packed, and prepared for delivery.
Installation
Install with local team guidance or manufacturer-supported installation service.
